Simply click the links below to download our Pearl House Useful documents
Useful documents
Our care package
Housekeeping
Frequently Asked Questions
Key facts
Our costs explained
Events fee guidance
Lease summary
Complaint Procedures
Feedback and Complaints from Customers and Residents
We are here to help you and strive to provide a high-quality service to our customers and residents in all areas of our work. We welcome feedback at any time. It helps us and our partners to understand how well we are doing and where we may need to make further improvements to our services.
We will not discriminate against anyone who makes a complaint.
Customer complaints procedure
FirstPort complaints procedure
